Please contact IDvet or your sales representative immediately. Be sure to provide the following information:

• Contact details of your lab
• Kit product code and batch number, ex PARAS-4P, batch 344
• Plate number, indicated on the short side of the microplate
• Order date or purchase order number
• Frequency of the problem:
  – Every run? From time to time?
  – Since yesterday? Last week? Last month? Last batch?
• OD results of the plate(s), indicating the position of the positive and negative controls
• The clinical history of the animals tested (ex. clinical signs; from an infected or disease-free herd).