Please contact IDvet or your sales representative immediately. Be sure to provide the following information:
- Contact details of your lab
- Kit product code and batch number, ex PARAS-4P, batch 344
- Plate number, indicated on the short side of the microplate
- Order date or purchase order number
- Frequency of the problem:
– Every run? From time to time?
– Since yesterday? Last week? Last month? Last batch?
- OD results of the plate(s), indicating the position of the positive and negative controls
- The clinical history of the animals tested (ex. clinical signs; from an infected or disease-free herd).